Privacy Policy

1. Who We Are

PB Autos & Recovery Ltd ("we", "us", "our") is a vehicle recovery and roadside assistance company operating across London. We are the data controller for personal information collected through this website.

Contact: pbakhtani@pbautos.net  |  +44204572 5722  |  pbautos.net

2. Information We Collect

We collect personal information when you submit a quote or contact form on this website. This may include:

• Your full name
• Phone number
• Your location or postcode
• Vehicle type and details
• Description of your situation or issue

We also collect anonymised usage data through Google Analytics (see Section 5 — Cookies).

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your service request and arrange assistance
• Contact you to confirm booking details or follow up on your enquiry
• Improve our services based on the types of requests we receive

We do not sell, rent or share your personal data with any third party for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, our legal basis for processing your data is:

• Contract performance — processing is necessary to respond to and fulfil your service request.
• Legitimate interests — improving our services and communicating with customers who have made an enquiry.
• Consent — for analytics cookies, where you have given explicit consent via our cookie banner.

5. Cookies & Analytics

This website uses the following cookies and tracking tools:

You can withdraw cookie consent at any time by clearing your browser cookies and refreshing the page — the consent banner will reappear.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil your service request and for a reasonable period thereafter (typically up to 12 months) for customer service purposes. Form submissions delivered via Formspree are held in accordance with their retention policy.

7. Your Rights Under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request that we delete your data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a portable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at pbakhtani@pbautos.net. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Deposits — Non-Refundable Policy

Any deposit paid to PB Autos & Recovery Ltd in connection with a booking or service request is strictly non-refundable under any circumstances. This applies regardless of cancellation reason, time of cancellation, or whether the service was ultimately provided.

By paying a deposit you acknowledge and agree to this policy. If you have any questions before making payment, please contact us directly on +44204572 5722 or pbakhtani@pbautos.net.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the website after changes are posted constitutes your acceptance.

11. Contact Us

For any privacy-related queries, contact us at:

PB Autos & Recovery Ltd
Email: pbakhtani@pbautos.net
Phone: +44204572 5722
Website: pbautos.net